Questions?

We have all the answers

What happens when a Premium or Enterprise trial period comes to an end?
If you do not upgrade to Premium or Enterprise during the 14-day trial period, your account will automatically be downgraded to Classic, allowing you to continue using TIMIFY with the free Classic version. You can upgrade at any time after the trial period has expired.
Which payment methods are available?
You can pay via PayPal, credit card or direct debit (SEPA). In case of individual agreements, for example the purchase of several licences or additional add-ons, we issue individual invoices. Please contact our team if you have any questions.
How is the pricing model structured?
Our pricing model is based on licences. One license is required per location or branch.

Employees, services and customers in each location can then be managed with this licence.

For very specific requirements or use cases, several licences may be required.
What do I need to do if I have multiple locations?
At TIMIFY, we have focused primarily on the requirements of companies with multiple locations and offer a variety of special functions to help, such as TIMIFY Branch Manager, store/branch locator widget, global apps and settings.

Each branch is controlled via individual accounts and connected via Branch Manager. Please contact us via Live Chat or support@timify.com to arrange a no-obligation meeting with our consultants. We provide a product demo showing you all the key features.
How can I upgrade to Premium or Enterprise?
You can upgrade to one of our paid products at any time from within your account. Log in to your TIMIFY account via your PC at www.timify.com. At the top right you will find a red button (Upgrade/Start Trial), where you can begin your upgrade to Premium or Enterprise.

For more information about upgrading , please contact us via the Live Chat (bottom right) or via email (support@timify.com).
Is there a minimum contract period for TIMIFY Premium and Enterprise?
Yes, the minimum contract period is 12 months. If you are still not sure whether TIMIFY is the right solution for you after the trial period, please contact our advisers via live chat.
What is the difference between Enterprise and Enterprise Plus?
Enterprise and Enterprise Plus differ mainly in terms of the complexity of a company's IT requirements and support demands.

Our Enterprise product is often used by small businesses that require more advanced and flexible features.

Our Enterprise Plus product is developed for medium to large-sized companies that not only require extensive functionality, but also need personalised solutions integrated into their existing IT infrastructure and processes.
Is TIMIFY suitable for large companies?
Yes, TIMIFY not only offers solutions for small and medium-sized companies, but also specialises in the unique requirements of large companies.

We already provide numerous large organisations with an optimal appointment and resource management solution across international operations with thousands of locations, dedicated servers, interfaces and third-party providers, and numerous customised developments. Don't hesitate to contact our consultants via Live Chat or support@timify.com.
Can I switch products at a later date?
Yes, you can change your TIMIFY product at any time, for example from Classic to Premium or Premium to Enterprise. A downgrade is also possible at any time after the minimum term has expired.

For larger companies interested in our Enterprise Plus product, please contact us via Live Chat or support@timify.com.
How much does an add-on cost and how can I add it to a plan?
We can activate add-ons such as look & feel customisations, Branch Manager and many more on request.

For more information about pricing and activation, please contact us via the Live Chat (bottom right) or via email (support@timify.com).